Last Updated: [19-11-2025]
This Privacy Policy describes the policies and procedures of 24CHESS (“we,” “our,” or “us”), a proprietorship owned by Savitri Joshi, on the collection, use, and disclosure of your information when you use our website www.24chess.store.com (the “Service”). By using the Service, you consent to the data practices described in this policy. We are committed to protecting your privacy and handling your data in an open and transparent manner.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
- Personal Identification Information: This includes, but is not limited to, your name, email address, phone number, and shipping address which you provide when placing an order or creating an account.
- Commercial & Transactional Information: Details of the products you view, purchase, or add to your wishlist, your order history, and preferences.
- Payment Information: When you make a purchase, our third-party payment processors (like Razorpay) collect your payment instrument details necessary to process your payment. We do not store sensitive card details on our servers. The collection and use of your payment information by Razorpay are governed by their own Privacy Policy.
- Technical & Usage Data: We may automatically collect information such as your IP address, browser type, operating system, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Maintain the Service: To process your orders, manage your account, and provide customer support.
- To Process Payments: To allow our third-party payment gateways, including Razorpay, to process your transactions securely.
- Communication: To contact you with order updates, respond to your inquiries, and send you important information regarding the Service.
- Marketing and Promotions (with your consent): To send you information about products, offers, and events that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link.
- For Legal Compliance: To comply with applicable laws and regulations, including GST invoicing requirements.
3. Sharing Your Personal Information
We may share your personal information in the following situations:
- With Payment Processors: We share your transaction data with Razorpay and other payment processors as necessary to enable payment processing and fraud prevention.
- With Service Providers: We may share your information with third-party vendors and service providers who perform services for us, such as logistics and delivery partners (e.g., Shiprocket) to fulfill your orders.
- For Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
4. Data Security
The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security. Our payment processing partners like Razorpay adhere to the security standards required by their regulators, including PCI-DSS.
5. Your Data Protection Rights
Under the Indian IT Act, you have the right to:
- Access and review the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Request deletion of your personal data, subject to certain legal obligations.
- Withdraw your consent for the use of your data where consent is the basis of processing.
To exercise these rights, please contact us using the details provided below.
6. GST Invoice
For all taxable supplies, a tax invoice will be generated containing your provided details and our GSTIN as per the law.
Business Legal Name: Savitri Joshi (Proprietor of 24CHESS)
GSTIN: 07AHJPJ0592N1ZX
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
8. Grievance Officer
In compliance with the Information Technology Act, 2000, you may address any grievances regarding the processing of your information to:
Name: Savitri Joshi
Email: 24chessstore@gmail.com
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Business Name: 24CHESS
Proprietor: Savitri Joshi
Email: 24chessstore@gmail.com
Website: www.24chess.store.com